We collect a range of information from or about you or your devices from different sources, as described below.
If you do not furnish your information when requested, it may limit your ability to use our Site, especially if that information is essential for our Site's provision or if legally required.
A. Information Provided to Us
Registration and Profile Information: If you register, request resources or samples, or participate in surveys, we may request your name, phone number, email address, interests, and other information we gather.
Payment Information: When you enter a credit card or bank account information through our e-billing portal, our third-party billing and payments service provider receives your payment card details.
Communications: Any direct contact may provide us additional information about you. For instance, reaching out to us with questions about products, insurance coverage, or our services will grant us your name, phone number, email address, customer status, contents of any message or attachments sent to us, and other information you choose to offer. We may track email opens to enhance customer experience and improve our Site. Phone communications may be monitored or recorded for quality and training purposes.
B. Information Collected Through Our Services
Device Information: We gather information about the device and software you use to access our Site, including IP address, web browser type, operating system version, and mobile advertising identifiers.
Usage Information: We automatically collect information about your interactions, such as viewed pages or other content, dates, times, and duration of your visits.
Location Information: We infer the general physical location of your device and the geographic regions our Users originate from. For instance, your IP address may indicate your general area.
Information from Cookies and Similar Technologies: We and third-party partners may collect information using cookies, pixel tags, or similar technologies. Our third-party partners, like analytics and advertising partners, may use these technologies to gather information about your online activities over time and across different services. Cookies are small text files with a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie vanishes after you close your browser. A persistent cookie remains after browser closure and may be used by your browser on subsequent visits to our Site. To modify your cookie settings, please review your web browser’s "Help" file. If you delete or decide not to accept cookies from the Site, it may limit the full utilization of the Site's features.
C. Information We Receive from Third Parties
Third-Party Platforms: If you opt to post comments, photos, or content on our pages on third-party platforms, such as Trustpilot, Twitter, Facebook, or LinkedIn, and include personal information, we may receive details about you, including your profile photo, name, and other provided information. To limit the information accessible to us, visit your third-party accounts' privacy settings to learn about your options.
Other Third Parties: We may receive additional data about you, such as demographic and census information, from third parties like data or marketing partners, and integrate it with other information we have about you.
How We Use the Information We Collect
To offer, maintain, enhance convenience and functionality, and improve our Site;
For accurate delivery and billing of orders;
To communicate with you, provide updates and other details about products and service offerings from us and our vendors and service providers that you requested or authorized, respond to comments and questions, and deliver customer support;
For marketing objectives, such as creating and providing promotional and advertising materials potentially useful, relevant, valuable, or of interest to you;
To send text messages to you;
To facilitate transactions and payments;
To de-identify and aggregate information amassed through the Site and use it for any lawful purpose;
To detect and prevent fraud, and respond to arising trust and safety issues;
For other purposes for which we provide specific notice at the time the information is collected.
How We Share the Information We Collect
We may share or otherwise disclose information we collect from or about you as described below or otherwise disclosed to you at the time of collection.
Vendors and Service Providers: We may share any information we receive with contractors, vendors, service providers, and other third parties retained in connection with the provision of our Site.
Marketing: We do not rent, sell, or share information about you with unaffiliated companies for their direct marketing purposes unless we have your permission.
Analytics Partners: We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/ or opt out by downloading the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.
As Required by Law and Similar Disclosures: We may access, preserve, and disclose information about you if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal processes, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety.
Merger, Sale, or Other Asset Transfers: We may disclose and transfer information about you to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our business or assets.
At Your Direction: We may disclose information about you to fulfill the purpose for which you provide it.
Consent: We may also disclose information from or about you or your devices with your permission.
Your Privacy Choices
Marketing Communications: You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt-out of receiving promotional messages from us, you will continue to receive administrative messages from us.
Do Not Track: There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.
If you choose not to provide us with the information we collect, some features of our Site may not work as intended.
Online Chat Services
Some of our websites include an online chat service provided by our partners. These partners may collect information and track how their services are being used. You can find more information about how the partner tracks usage and what information they collect using the link below.
We make reasonable efforts to protect your information using technical and organizational safeguards designed to improve the security of the information we maintain. However, as our Site is hosted electronically, we can make no guarantees as to the security or privacy of your information.
Our Site is hosted in the United States and is intended for visitors located within the United States. If you choose to use our Site from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring information from or about you or your devices outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with the storage and processing of data, fulfilling your requests, and operating the Site. By providing any information, including information from or about you or your devices, on or to the Site, you consent to such transfer, storage, and processing.
Oct. 20, 2023