Need To Order Catheters?
Contact us today and a Catheter Care Representative will get back to you within 24 hours. You can either call us at (516) 216-1707, or simply fill out the Contact Form to the right.
Have A Doctor’s Appointment Soon?
For your convenience we have created an easy-to-use order form you can bring to your physician on the next visit. Just print out the form found below, have your doctor fill it out, and then fax it back to us. We will take care of the rest!
So My Doctor Wants Me To Start Catheterizing, Now What?
Once your physician has instructed you to begin catheterizing, and written a prescription all you need to do is call us. Once we have obtained some basic information, and your prescription we will qualify your insurance benefits to make sure you’re covered for these items.
Will Medicare/Medicaid Cover My Catheter Supplies?
Medicare covers up to 200 intermittent catheters per month. They pay 80% of the cost. Your secondary or supplemental should cover the other 20% of the cost. Deductibles and coinsurance may apply in some cases. You can be assured that we will let you know of any potential out of pocket expenses prior to delivering your catheters.
Will My Private Insure Company Cover My Supplies?
We are contracted with many private and commercial insurance carriers. Once we have all of your information we can qualify your benefits and let you know of your eligibility, and any potential out of pocket expenses.
How Quickly Can I Get My Supplies?
We keep a large inventory of catheters on hand in our Massapequa location. If we get your order early enough in the day, and you’re local to us, we could potentially deliver them to you the same day.
Most of our catheter customers receive their catheter delivery within one to two business days.
How Will My Catheters Be Delivered?
If you’re local to our Massapequa location someone from our staff will likely deliver your catheter supplies directly to your home. If we are not able to do so, your catheters will be delivered discreetly by FedEx. Medicare does require an adult signature for each delivery. FedEx will ring your doorbell to hand you your package, and get the required signature.
What If I’m Not Home When FedEx Arrives?
If you are not home when FedEx tries to deliver, they will return the next day for up to three consecutive business days. We will notify you on which day to expect them. If this is inconvenient for you please notify your assigned Catheter Care Representative.